Consumer’s Ability to Cancel
Notice of mechanism to cancel subscription or return goods
Consumers (hereinafter also referred to as “you”, “your”) are entitled to cancel a subscription or return a product within the cancellation
period outlined in the Order Form and/or where the purchase agreement between the Consumer and Alpha Xploder allows it and/or where it is permissible by law.
You, as a Alpha Xploder consumer, automatically enjoy a 60 day money back guarantee and so it is no problem if you wish to cancel your subscription or order
during this period by following a couple of simple steps. The easiest and most efficient way to do this is by emailing us at
helpdesk@alphaxploder.com
with a clear declaration of your decision to cancel this contract and clearly outline your reasons for requesting so.
You may use the below sample return/cancellation form for this purpose, although it is not mandatory.
You may also cancel your subscription at any time as well as your physical or digital order (only where permissible under the agreement or by law) by using the
aforementioned customer service email address or by accessing our website.
- Click on the Cancel My Order button located at the top right side of the page
- Enter your order number, corresponding email address or the last four digits of your credit card
Please note that a refund for goods purchased will only be permitted and returned where the purchase agreement permits it, and/or within the money back guarantee period,
and/or permissible by law.
Once submitted either by way of email/fax or through the Cancel My Order button, Alpha Xploder will review the grounds in which you wish to cancel your contract and will
accede to the request only if it is bound to do so in line with the contractual arrangement or by law.
